Join a hospital where innovation meets compassion, and where your skills are valued just as much as your passion for care.

Job Purpose

You will provide support and assistance to a Registered Nurse by undertaking a range of assigned administrative and clinical duties, including being responsible for taking patient’s vital signs (blood pressure, pulse, oxygen saturations levels), performing ECGs, swabs and checking urine samples.  You will ensure there is continual feedback to the Registered nurse about the patient’s condition.

You will work flexibly across the hospital, on the ward and in the out-patient team, to meet service needs.

You will contribute to the delivery of high-quality patient care, ensuring their physical, psychological and social needs are always met and ensuring patient’s privacy and dignity.

Your key responsibilities

Administrative duties will include:-

• Greeting and assisting patients as they arrive
• Maintaining patient records, ensuring data recorded is accurate, legible (if handwritten), recorded in a timely manner, kept up to date and appropriately filed in accordance with data protection policies
• Checking clinical rooms and the outpatient environment are clean and adequately stocked
• Assisting with stock ordering, receipt of deliveries, storing appropriately and replenishing stock within area of work
• Safely dispose of clinical waste as per health and safety policies
• Handling patient and relative enquiries both face-to-face and over the phone effectively, with a focus on high quality customer care.
• Checking the readiness for use of emergency / special equipment, and ensure all equipment in use is in good working order
• Attending all required training, meetings and staff briefings as required during working hours

Clinical Duties will include:-

• Providing a chaperone service for clinicians during patient examinations and procedures, providing comfort and support
• Assisting clinicians with setting up and preparing for procedures
• Supporting a range of clinical services including ECGs, phlebotomy, general observations of vital signs
• Undertaking a variety of manual handling tasks safely and with appropriate training and risk assessments in place, including moving and handling patients safely (e.g helping patients transfer from beds to the operating theatre and back, lifting patients in theatre, helping patients if they have fallen, aiding patients with self-care including transfers from the toilet / commode back to a chair or bed), carrying or moving medical equipment, carrying food and beverages, and collecting deliveries and moving them to the correct storage facility.
• Assisting the patient by undertaking fundamental care tasks, including daily care and personal hygiene, eating and drinking, mobility needs, washing under direct or indirect supervision.
• Providing regular and timely updates to registered staff regarding the patient’s clinical condition, reporting concerns urgently to the Nurse in Charge

General

• Work in accordance with the Hospital’s values at all times
• Ensure you have access to and are familiar with all Hospital Policies and Procedures relevant to your post, and work in accordance with these at all times
• Undertake all training required for your role, in a timely manner, including but not limited to mandatory training such as basic life support, moving and handling, and fire safety training.
• Remain up-to-date with relevant professional qualifications and registrations
• To adopt a pro-active and positive approach to your own continuing professional development to continually improve your skills and add value to our ways of working, including through active participation in supervisions and appraisals and taking part in reflection and appropriate learning.
• To be personally accountable for your actions and behaviours, ensuring a safe and inclusive working environment based on dignity and respect, and free from bullying, harassment, discrimination or other undesirable conduct
• Undertake other responsibilities as requested, commensurate with the level and nature of the role

To be successful in this role you will need to: 

• Have prior experience in a similar role / Previous experience of providing high standards of customer service to the public / Previous experience working in a healthcare setting
• Be qualified at NVQ Level 3 (or equivalent) in Health and Social Care, or Care Certificate
• Be qualified at GCSE English and Maths (grades A-C), or Functional Skills in English and Maths (Level 1 or 2)
• Have the ability and willingness to undertake appropriate training
• Possess good IT skills, with experience of using healthcare computer systems
• Able to manage your own time effectively, prioritising work as appropriate
• Have knowledge and awareness of patient confidentiality, health and safety, equality, diversity and human rights regulations as appropriate to your role
• Possess excellent communication skills, able to clearly and effectively communicate to colleagues, and patients and families to ensure high standards of care, treatment, service or support as appropriate to your role
• Able to demonstrate initiative and solve problems commensurate with the level of your role
• Have excellent interpersonal skills, with the ability to work well as part of a team
• Demonstrate an approachable and compassionate response to patients
• To remain calm and focussed in pressured situations
• Be reliable with good time-keeping
• Able to meet the physical demands of the role as outlined above
• Able to meet the infection control and uniform policies of the Hospital
• Demonstrate the behaviours expected of Northwood Hospital staff, namely:
  • Patients first; Adopting a compassionate and patient centred approach
  • Excellence; Be passionate and take personal responsibility for delivering quality care, take pride in your work and your team
  • Speak-up; make suggestions to improve our service, seek out and take opportunities
  • Respect, value and care for others
  • Support and promotes equality and diversity
  • Adaptable with a flexible approach to work, to support team working and delivery of objectives
• Ability to work a flexible shift pattern, including weekends, evenings and weekends

It would be beneficial, but not essential if you also have:

• Prior experience operating within a Private Hospital setting
• Phlebotomy certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.